Skype Session: Systems thinking support for end-user innovation

Urban Living Birmingham is pleased to be hosting the next in the series of Urban Living Birmingham Skype Sessions. This session, titled ‘Systems thinking support for end-user innovation’, will be hosted by Chris Bouch. A brief description of the session follows. If you are interested in attending, please contact Chris at with your Skype username.

11th October, 2017
12.00pm – 1.00pm

Innovation is the process of translating an idea or invention into a good or service that creates value; in the case of urban services, end-user innovation is where those on the receiving end use information, imagination and initiative to derive greater or different values from the resources on offer.  There are examples of end user innovation out there, but they rarely relate to urban services; perhaps this is not surprising bearing in mind how complicated and complex the governance and delivery of urban services is; however, the situation needs to change to meet the challenges of austerity and growing demand.

This Skype session is about some research that has been done to break through the complexity and provide visual representations of the interfaces that an urban service has with its wider environment.  The idea is that in presenting this data to end-users, it will help them understand where their idea fits in the greater scheme of things, and help them to explore how it might be integrated with other concerns to deliver a proposal for change of sufficient weight to catch the eye and interest of the procurers and providers of urban services.


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