Developing Citizen-Centric Urban Services: End-user Innovation in Birmingham

Author Chloe Billing Originally published as a CityREDI blog Citizens have direct experience of the ‘problem spaces’ within urban systems and are more likely to be motivated to change existing services than incumbent providers (Noveck, 2016; Borgers et al., 2010). Consequently, it has proven valuable for the public sector to co-create with citizens (users or … Continue reading Developing Citizen-Centric Urban Services: End-user Innovation in Birmingham